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Welcome to SportTrac.Org
Off Topic Discussion
Craftsman Tools Lifetime Guarantee
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<blockquote data-quote="Rich Stern" data-source="post: 580621" data-attributes="member: 52580"><p>The way the policy is worded, Ed is completely in the right for expecting a replacement. The policy clearly refers to his satisfaction (not Sears interpretation of his satisfaction).</p><p></p><p></p><p></p><p>If Sears wants the marketing benefit of such a policy, they have to pay the piper when the piper comes calling. If they don't want the expense of living up to their word when given to a customer, they need to change the policy.</p></blockquote><p></p>
[QUOTE="Rich Stern, post: 580621, member: 52580"] The way the policy is worded, Ed is completely in the right for expecting a replacement. The policy clearly refers to his satisfaction (not Sears interpretation of his satisfaction). If Sears wants the marketing benefit of such a policy, they have to pay the piper when the piper comes calling. If they don't want the expense of living up to their word when given to a customer, they need to change the policy. [/QUOTE]
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Welcome to SportTrac.Org
Off Topic Discussion
Craftsman Tools Lifetime Guarantee
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