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SportTrac Discussion
Engine & Drivetrain
Ford fails to perform a $45 TSB, Agrees to pay $33,610
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<blockquote data-quote="Aaron Yarbough" data-source="post: 879692" data-attributes="member: 64114"><p>KL, a few easy and inexpensive ways to get feedback:</p><p></p><p>1. A 1-800 number for the customer to give feedback</p><p></p><p>2. Arbitrary surveys to customer's that recently visited the service department (target warranty related visits; omit oil changes, tire purchases, etc.)</p><p></p><p>3. A program where certain vehicles are monitored throughput their warrantied service life. VIN numbers are arbitrarily selected from the factory and tracked each time the vehicle went in for service. They always record the VIN number... The vehicles owner would not have to know their vehicle's service incidents were being tracked.</p><p></p><p>If you can't control the quality of your product's representatives, then you've really got problems.</p></blockquote><p></p>
[QUOTE="Aaron Yarbough, post: 879692, member: 64114"] KL, a few easy and inexpensive ways to get feedback: 1. A 1-800 number for the customer to give feedback 2. Arbitrary surveys to customer's that recently visited the service department (target warranty related visits; omit oil changes, tire purchases, etc.) 3. A program where certain vehicles are monitored throughput their warrantied service life. VIN numbers are arbitrarily selected from the factory and tracked each time the vehicle went in for service. They always record the VIN number... The vehicles owner would not have to know their vehicle's service incidents were being tracked. If you can't control the quality of your product's representatives, then you've really got problems. [/QUOTE]
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SportTrac Discussion
Engine & Drivetrain
Ford fails to perform a $45 TSB, Agrees to pay $33,610
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