Might not ever buy a FORD again

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Steve Kaufman

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Joined
Jun 1, 2003
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Location
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The way that FORD and its dealerships have handled my stalling issue has been horrible. I am so pissed off, that even though I get a better deal trading my ford in for another ford, and my company gives me X-Plan pricing, I don't think I will ever buy another Ford vehicle. They would really need to make me happy to change my mind. I hope someone at FORD reads this so they can see that they have pissed off a good customer that was on his 2nd ford vehicle.



:angry:
 
I hate when you aren't appreciated as a customer...no matter where it is. Have you tried other dealerships? Was it a Blue Oval certified dealership? I'll always buy Ford myself. Any mechanic or saleseman can be a chump...and any company can put out a lemon...but if there's no blue oval on the grill it's not sitting in my garage!
 
yes both Ridgewood Ford, and Mahwah Ford are Blue Oval Dealerships. Both dealerships have told me well its not doing it now, ok pay us $150. Unfortunately, it is something that I cant fix myself, Todd Z told me he will try but I don't know what he can do if the dealers can't fix it.
 
I had such an issue with my wifes Explorer that I decided to sell my Trac before I needed dealer type service.



Bought a Lexus RX series. 100,000 mile coverage comes with it. They simply hand you anther RX to drive until it is fixed. No deductibles no charges.... (Unless you as the consumer did something to create the issue).



It has been the best vehicle I have ever bought, hands down..
 
Coastie, that is exactly why my next vehicle will probably be a Toyota. My warranty repairs were generally a PITA, and they were numerous. I never want to go through that again. Ford has some good trucks, but their service after the sale is a nightmare. I experienced similar issues at all four dealers in OKC, so I believe it is an issue higher than just the individual dealerships.
 
I swear that is the biggest reason I sold the Trac. I had owned it for 2 1/2 years. Was due for tires and brakes. Could see some warranty issues coming along the way.



Had a NIGHTMARE of an issue with Ford on my wifes 2003. Took WAY to long to fix it and I ate more than half of the rental even though I have rental in my coverage. I was more than a bit disappointed..



Sold mine, will sell hers this year. Probably buy another Lexus.



I liked the Trac. It was the dealer issues....

But without service, you have nothing !!!
 
I'm totally agree with the dealership issues. My friend was talking about wanting to get a F-250 or F-350 to haul his toys. He asked what dealer I go to. I said I haven't found one that I like and trust. I stopped going to one Ford dealer for oil changes because it was a hassle to just get an oil change. They'd come out with 5 other things wrong with the ST. Until the day I called their bluff on the two week old tires that I bought at BJ's Wholesale that they said needed to be replaced. Then the other Ford dealer that charged me for a tire rotation that never happened and said, the mechanic was having a bad day. I just stopped at a different dealer to look at the '07 ST. He laughed at me and asked me why I would want a V8 on the ST? I just thank him for his time and got into my Hyundai and drove away. Luckily, I haven't had any major issues with my 02 ST. I'm kind of worried if I have to take it to a Ford dealer ever again. At least I know with my Hyundai, no problems, no questions, everything is covered for a 10 year warranty. Unlike Ford.
 


I have the best success rate with Ford products, than anything else...that includes friends and family...everyone I personaly know with GM products start falling apart after 3yrs...
 
Let Ford know of the problems that you are having with your ST and the dealership(s). Here is their customer service email.



https://secure.ford.com/en/support/emailUs.htm



It would be interesting to see how Ford would follow-up to your comments.



 
Im glad I don't have those issues, since I am a tech at a Ford dealer, I can repair it myself if I do have a concern. But, I have helped numerous friends with their Trac's and Focus's (I'm also a member of Focaljet.com, I race a supercharged ZX3) that they have had problems getting repaired at other dealers. I have had people drive from Houston (4 hours from me) for me to fix their Focus that dealers there couldn't.
 
Im glad I don't have those issues, since I am a tech at a Ford dealer, I can repair it myself if I do have a concern. But, I have helped numerous friends with their Trac's and Focus's (I'm also a member of Focaljet.com, I race a supercharged ZX3) that they have had problems getting repaired at other dealers. I have had people drive from Houston (4 hours from me) for me to fix their Focus that dealers there couldn't.



Sounds like "I'll hook you up since I know you from the website".... Every customer should get that same treatment. Son's Ranger goes in the shop, comes out with less than a mile put on it....as soon as he leaves, less than 1/2 mile down the road, same issue. Could have been alleviated if they had test driven it afterwards. Same thing on my mustang, but by cottman transmission..... same mileage out as in. Get down the road, it is worse than it was when I took in in. Took it back, made them test drive it.... it took them another day to get the job right. If they had test driven after they thought they were done, I would not have had to make 3 trips to the shop, and they would have had a happy customer -- not someone that is pissed off.





 
...and that is exactly why I do my own repairs.



Steve, sounds like you need an ECU reprogram. Many stalling issues are from problems with the OE program. Ford does have updates for the computer.





Tom
 
cruzrt-

Sounds like you need to find a better shop. Our policy is test drive before bringing working on it, and test drive it after working on it. I've enver heard anyone complain about the miles logged on their cars, but the again, we have to make sure we did our jobs correctly.
 
Some here are missing the point. We shouldn't have to drive 4 hours to find a dealership that cares enough about their customers that they will fix owners' vehicles. Many of these complaints here are about Blue Oval dealerships as well. Those are supposed to be the elite dealerships, so how can we expect better treatment from another dealership?



During both of my purchases I was offered an incentive to give a perfect report card on my purchasing experience. I took it, gave perfect ratings and in the remarks I told Ford that their dealership gave me "such and such" as an incentive for the perfect marks. I never heard anything back on those surveys, so I don't know if the comments mattered to them or not. The dealerships are still there with their blue ovals. In my opinion, paying for a good review makes the survey useless as a tool for customer feedback.



I receive surveys every time I take my truck to get it serviced, but my negative answers have no effect there either.



Ford would improve their image if they just stopped offering Ford Service Repairs and contract it out to Toyota. I never had a problem with Toyota's service departments anywhere in the World (I have used them in Turkey and Portugal as well as several states in the USA)
 
I agree with Nelson. Ford dealers are more concerned with putting an appearance of quality instead of addressing the real issues.



I hate it when I get a report of the 38 point checklist (like I did the other day from my Ford dealer) and it it says that the tires were checked and ok at 35/35 when the spec is 30/35 and I checked them this morning and they are still at 30/35.
 
That tire inflation thing is a pet peeve of mine too. What really bugs me is when I have the tires rotated and then they don't fix the inflation of the tires. It really affects handling, and in the wrong situation that simple task that was ignored could cost someone their life.
 
Some here are missing the point. We shouldn't have to drive 4 hours to find a dealership that cares enough about their customers that they will fix owners' vehicles. Many of these complaints here are about Blue Oval dealerships as well. Those are supposed to be the elite dealerships, so how can we expect better treatment from another dealership?



I agree. There is no reason why dealers treat thier customers like they do. I thik ne of the problems is the way the technitions get paid. They don't have any incentive to fix a problem, unless it is an easy one. If they do a job that the book says 4 hours, but complete it in 1, they get paid for 4. If that 4 hour job takes 10, they only get paid for 4.



Technitions hate diagnosing problems. The money isn't as good.





Tom
 
Caymen, you hit it on the head right there. When I was in school for GM do you know how many times I was told to look in a manual? 1 time. That was to look up the hours it was to take to do the fix and to see the list of things to check for a cirtain problem. If you went through the list and nothing showed up, there was no problem. I was never told to toubleshoot or deviate from what the book said to do. Seriously, that was the main reason I'm an x-ray tech now. Second reason was because the instructor spent the first semester teaching us how to rip people off. (especially when doing inspections);)
 
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