Dave McKie
Member
I just recently bought a 2002, 2wd, Yellow Pioneer Edition Sport Trac. I live in Edmonton, Alberta.
I also drive a 1990 Honda Accord which is still I still drive to work daily. I owned my Accord for 7 years mostly trouble free till a few months ago. It seemed that after I hit the 200,000 Kilometers mark things started to go wrong and it left my wife stranded two times in one month.
That sent me on a search for a newer vehicle. While walking through a dealership I notice a 2007
adrenaline edition Sport Trac. This was the first time I really noticed a Sport Trac. Must has seen them before but never really took notice of how sweet they look. they were asking 30 grand for this ride and I kept walking, thinking that I could never afford a ride like that.
After a few test rides, 2001 Hyundai Santa Fe 11,000, 2003 Kia Sorrento with a warranty, and a few other that I just looked at.
Then driving by a ford dealer in Edmonton I notice a yellow Sport Trac and went in for a closer look. they were asking 13,900, it had 113,000 kilometers on it. It was in excellent shape,good tires, and coated with a 1/4 inch standard layer of armorall.:angry: and it was smelling of strawberry's. I never in my life purchased a vehicle for a dealership in my life. so this was a new experience for me. the salesman was a former mechanic and drove a Jeep grand Cherokee:wacko: " I had to ask him".So I took it for a test drive. I brought it home to show the family and they all loved it. I finally shook on a deal for 12.999.00 + Gst 6% $779.40=$13,769.40
After a month with this vehicle I really like it.
Here,s my dealer experience. I sent this letter to the dealership.( No Response )
Attn: Customer Service
I would like to take this opportunity to relay purchase experience with your pre owned vehicle dept. Last week I purchased a 2002 Ford Explorer Sport Trac.
The deal went very well and your used vehicle staff were courteous and friendly. After the bill of sale was signed I was to take possession Friday Aug 17.
The bill of sale states FILL TANK and when I went to pick up the vehicle it only had an 1/2 tank of fuel. I then went straight to a gas station thinking the fuel gauge was malfunctioning and ended up putting $ 41.00 to fill the tank. I mentioned to the salesman that they only gave me 1/2 tank of gas, that’s when the manager said they normally don't fill used vehicles after the sale. I then told him that it stated FILL TANK on the bill of sale.
I had asked the salesman if the car had to two keys and he assured there was. Upon picking up the vehicle the sales man said their was only one key.
I asked if there was anything that he could do for me he said that they could book it in to the service dept and would only charge me cost on the key.
I called the salesman and he said that he had made an appointment for Friday the 24 @ 8:00. After arriving at the service dept Friday morning the service dept said they had no record of the booking. I explained to the service manager that the pre-owned dept was going to charge me cost on the key. He doubted my remark and said he would contact the used vehicle dept. When I arrived to pick up my vehicle the cost of making a new key was $121.00, they said they gave me a deal with that cost.
The charge was 25.00 for the key and the rest was labour. If the salesman said I would pay "cost" for the key why did I have to pay labour ?
I also needed the keyless access code for unlocking the door and the service dept quoted me $ 130.00 for the code. ("Thanks" $ 130.00 for a code that could of pulled when they had it hooked up to the computer while making the key). You would think that a key code would be part of customer service not another way of gouging the customer.
So the way I see it you owe me: $ 96.00 refund on the labour charges and $41.00 for the cost of the fuel I did not receive. For a total o
I also drive a 1990 Honda Accord which is still I still drive to work daily. I owned my Accord for 7 years mostly trouble free till a few months ago. It seemed that after I hit the 200,000 Kilometers mark things started to go wrong and it left my wife stranded two times in one month.
That sent me on a search for a newer vehicle. While walking through a dealership I notice a 2007
adrenaline edition Sport Trac. This was the first time I really noticed a Sport Trac. Must has seen them before but never really took notice of how sweet they look. they were asking 30 grand for this ride and I kept walking, thinking that I could never afford a ride like that.
After a few test rides, 2001 Hyundai Santa Fe 11,000, 2003 Kia Sorrento with a warranty, and a few other that I just looked at.
Then driving by a ford dealer in Edmonton I notice a yellow Sport Trac and went in for a closer look. they were asking 13,900, it had 113,000 kilometers on it. It was in excellent shape,good tires, and coated with a 1/4 inch standard layer of armorall.:angry: and it was smelling of strawberry's. I never in my life purchased a vehicle for a dealership in my life. so this was a new experience for me. the salesman was a former mechanic and drove a Jeep grand Cherokee:wacko: " I had to ask him".So I took it for a test drive. I brought it home to show the family and they all loved it. I finally shook on a deal for 12.999.00 + Gst 6% $779.40=$13,769.40
After a month with this vehicle I really like it.
Here,s my dealer experience. I sent this letter to the dealership.( No Response )
Attn: Customer Service
I would like to take this opportunity to relay purchase experience with your pre owned vehicle dept. Last week I purchased a 2002 Ford Explorer Sport Trac.
The deal went very well and your used vehicle staff were courteous and friendly. After the bill of sale was signed I was to take possession Friday Aug 17.
The bill of sale states FILL TANK and when I went to pick up the vehicle it only had an 1/2 tank of fuel. I then went straight to a gas station thinking the fuel gauge was malfunctioning and ended up putting $ 41.00 to fill the tank. I mentioned to the salesman that they only gave me 1/2 tank of gas, that’s when the manager said they normally don't fill used vehicles after the sale. I then told him that it stated FILL TANK on the bill of sale.
I had asked the salesman if the car had to two keys and he assured there was. Upon picking up the vehicle the sales man said their was only one key.
I asked if there was anything that he could do for me he said that they could book it in to the service dept and would only charge me cost on the key.
I called the salesman and he said that he had made an appointment for Friday the 24 @ 8:00. After arriving at the service dept Friday morning the service dept said they had no record of the booking. I explained to the service manager that the pre-owned dept was going to charge me cost on the key. He doubted my remark and said he would contact the used vehicle dept. When I arrived to pick up my vehicle the cost of making a new key was $121.00, they said they gave me a deal with that cost.
The charge was 25.00 for the key and the rest was labour. If the salesman said I would pay "cost" for the key why did I have to pay labour ?
I also needed the keyless access code for unlocking the door and the service dept quoted me $ 130.00 for the code. ("Thanks" $ 130.00 for a code that could of pulled when they had it hooked up to the computer while making the key). You would think that a key code would be part of customer service not another way of gouging the customer.
So the way I see it you owe me: $ 96.00 refund on the labour charges and $41.00 for the cost of the fuel I did not receive. For a total o
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