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SportTrac Discussion
General Sport Trac Discussion
NAV SCREEN SHATTERED
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<blockquote data-quote="scott degroot" data-source="post: 963764" data-attributes="member: 66039"><p>Rich</p><p></p><p></p><p></p><p> I am not gonna try to sugar coat what Ford is more than likely going to say happened to your screen, plain and simple that is what they are going to claim happened. It is not the decision of the servicing dealer to replace your nav unless they want to get stuck with the bill for it. If they replace it and then Ford denies the claim the servicing dealer is out the money for the repair and they aren't going to do that unless you are an A++ customer and spending 80k at one delaership in a year does not make you an A++ customer. Can the screen be repaired? Absolutely, but Ford does not have the service people to do so.</p><p></p><p></p><p></p><p>I do wish you luck in getting this warrantied but if I were a betting man I would have to bet against you. I think that your only saving grace is going to be if the breakage in the screen happened at some point other than the phone button and then it will only be if they believe you that you were trying to press it when it happened....personally I find it easier to push the button on the steering wheel to answer the phone...just saying.</p><p></p><p></p><p></p><p>Good luck, let us know how it turns out.</p></blockquote><p></p>
[QUOTE="scott degroot, post: 963764, member: 66039"] Rich I am not gonna try to sugar coat what Ford is more than likely going to say happened to your screen, plain and simple that is what they are going to claim happened. It is not the decision of the servicing dealer to replace your nav unless they want to get stuck with the bill for it. If they replace it and then Ford denies the claim the servicing dealer is out the money for the repair and they aren't going to do that unless you are an A++ customer and spending 80k at one delaership in a year does not make you an A++ customer. Can the screen be repaired? Absolutely, but Ford does not have the service people to do so. I do wish you luck in getting this warrantied but if I were a betting man I would have to bet against you. I think that your only saving grace is going to be if the breakage in the screen happened at some point other than the phone button and then it will only be if they believe you that you were trying to press it when it happened....personally I find it easier to push the button on the steering wheel to answer the phone...just saying. Good luck, let us know how it turns out. [/QUOTE]
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SportTrac Discussion
General Sport Trac Discussion
NAV SCREEN SHATTERED
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