Collin Lyon
Well-Known Member
Here is the latest on the dealer fixing my Trac (day #9):
The dealer narrowed the problem to the bearings in the transfer case. Diagnosed last Thursday (07/19). On 07/19, they said they were waiting on the parts so they can fix it, and I can have my Trac back.
No word back from them -- now it's Monday (07/23). Called then, and they said it should be done by Tues or Wed (07/24 or 07/25). At this point, I'm getting a little pissed with the progress. I called my sales person who gave me the GM's name/number. Called GM on 07/24. Straight out asked the GM + service writer if the parts arrived so it can be fixed by 07/25, and they said YES.
Called 07/25 around 2pm for progress. Service writer said "they need to order the part(s) and it would be 2-4 more days." I LOST IT . . . These guys completely LIED to me about this. They said it was a "mis-communication". Total BS.
I told them I don't give a **** about your problem -- take a transfer case off a Trac or Explorer on your lot and put it on mine. If there is a problem, make up a story -- you guys are good at making up stories. Of course, this guy had zero authority. The GM is at lunch. Screw it, I drove down there to get to the bottom of this.
GM is still out to lunch, so I was screaming obscenities to the service writer + the service manager in front of other customers. The service manager said to the writer, "did you tell him about the other issue?" I said "what the (bleep) now"? While they had my Trac on the lift, they were pulling another truck into the next stall, and they hit my right-rear-corner bumper!! I have the dark stone color, now it has streaks of white from the other truck that hit me. While in their garage looking at this, I tore into the mgr, and all who could hear me calling them "incompetent monkeys" among other things which I shouldn't write on this site. The service manager said that a new bumper is on order (2 days) and will be installed ASAP. He also said the guy who was driving the other truck was immediately sent off the floor for some disiplinary action. Their policy says this guy has to be drug-tested. Why did he need to tell me that -- it makes no difference -- they are at fault!
When I got back to the waiting area, the GM finally got back from lunch. All three of these guys are apologizing profusely, admiting there is no excuse for their "incompetance". First statement from them I can agree with.
The GM said the dealer & Ford will "compensate" me for my troubles. I have a list in mind, which they WILL honor. If anyone has suggestions, I'm all ears . . .
Well, barring any further "incidents", I should get my Trac back by appx next Tues (07/31). I have NEVER experienced such a collection of boobs in my life (insert favorite "boob" joke here -- too tempting, but I won't go there). I'm not sure if I should state the dealer -- I'll just say it is located in the "extreme south SF Bay Area."
I'm afraid to do any more updates, as it may be turning into back luck everytime I do it.
But I will. Stay tuned . . .
The dealer narrowed the problem to the bearings in the transfer case. Diagnosed last Thursday (07/19). On 07/19, they said they were waiting on the parts so they can fix it, and I can have my Trac back.
No word back from them -- now it's Monday (07/23). Called then, and they said it should be done by Tues or Wed (07/24 or 07/25). At this point, I'm getting a little pissed with the progress. I called my sales person who gave me the GM's name/number. Called GM on 07/24. Straight out asked the GM + service writer if the parts arrived so it can be fixed by 07/25, and they said YES.
Called 07/25 around 2pm for progress. Service writer said "they need to order the part(s) and it would be 2-4 more days." I LOST IT . . . These guys completely LIED to me about this. They said it was a "mis-communication". Total BS.
I told them I don't give a **** about your problem -- take a transfer case off a Trac or Explorer on your lot and put it on mine. If there is a problem, make up a story -- you guys are good at making up stories. Of course, this guy had zero authority. The GM is at lunch. Screw it, I drove down there to get to the bottom of this.
GM is still out to lunch, so I was screaming obscenities to the service writer + the service manager in front of other customers. The service manager said to the writer, "did you tell him about the other issue?" I said "what the (bleep) now"? While they had my Trac on the lift, they were pulling another truck into the next stall, and they hit my right-rear-corner bumper!! I have the dark stone color, now it has streaks of white from the other truck that hit me. While in their garage looking at this, I tore into the mgr, and all who could hear me calling them "incompetent monkeys" among other things which I shouldn't write on this site. The service manager said that a new bumper is on order (2 days) and will be installed ASAP. He also said the guy who was driving the other truck was immediately sent off the floor for some disiplinary action. Their policy says this guy has to be drug-tested. Why did he need to tell me that -- it makes no difference -- they are at fault!
When I got back to the waiting area, the GM finally got back from lunch. All three of these guys are apologizing profusely, admiting there is no excuse for their "incompetance". First statement from them I can agree with.
The GM said the dealer & Ford will "compensate" me for my troubles. I have a list in mind, which they WILL honor. If anyone has suggestions, I'm all ears . . .
Well, barring any further "incidents", I should get my Trac back by appx next Tues (07/31). I have NEVER experienced such a collection of boobs in my life (insert favorite "boob" joke here -- too tempting, but I won't go there). I'm not sure if I should state the dealer -- I'll just say it is located in the "extreme south SF Bay Area."
I'm afraid to do any more updates, as it may be turning into back luck everytime I do it.
But I will. Stay tuned . . .
