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Off Topic Discussion
OT - HP Customer Support
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<blockquote data-quote="Shelby Crane" data-source="post: 712511" data-attributes="member: 64620"><p>For anyone that cares -</p><p></p><p></p><p></p><p>I went back and forth for two weeks with HP because they wanted to charge me for the repairs. In short - they said the LCD screen was cracked and it was $751 for repairs. I did not send it to them with a broken screen. (see above)</p><p></p><p></p><p></p><p>After many phone calls, I requested to file a claim with FedEx over the broken screen. FINALLY I got a manager on the phone. He looked through the records and I explained how I had been a loyal HP customer and was disappointed. He pressed a few buttons and a week in a half later I got back laptop back for $0.</p><p></p><p></p><p></p><p>At least my confidence is partialy restored.</p></blockquote><p></p>
[QUOTE="Shelby Crane, post: 712511, member: 64620"] For anyone that cares - I went back and forth for two weeks with HP because they wanted to charge me for the repairs. In short - they said the LCD screen was cracked and it was $751 for repairs. I did not send it to them with a broken screen. (see above) After many phone calls, I requested to file a claim with FedEx over the broken screen. FINALLY I got a manager on the phone. He looked through the records and I explained how I had been a loyal HP customer and was disappointed. He pressed a few buttons and a week in a half later I got back laptop back for $0. At least my confidence is partialy restored. [/QUOTE]
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OT - HP Customer Support
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