Tech Support At It's Worst!

[WXMotorSports DecalsPartsAccs]

Ok, I'm venting...



My web hosting company aplus.net, I'm a gold reseller. Therefore, I have access to the SSL Shared Server at no charge. Well, I get a nice error message that the certificate has expired when I try to go to https://www.webxtremes.com I call support and explain the issue. 1st response is "it has expired" No kidding dumb As* that is why I'm calling. I didn't say that but that is what I want to say. I proceed to tell them how does a "Shared" SSL Server certificate expire? Well I'm on hold going on 10 mins now until he can figure out an answer or an excuse...LOL. I need the SSL so that my logo can be used on the PayPal custom pages. As well as I'm moving my shopping cart over to an new one. I might be sticking with the current one at this rate.



I have yet to find a support organization that knows anything but the basics. Getting tired of having them use my recommendation to fix the issue(s).



Now he is asking me if I want to PAY for SSL. Sorry, It's comes with my hosting plan! On hold again.



Sorry, just venting.

 

[Todd Z]

The tech support at my office is



Me.. My computer is slow

Them "reboot"



me.... My computer will not print

Them " reboot"



me.. My computer ....

them "reboot"...



See a pattern here???

OHH and most of the time it doesn't fix it...

Todd Z

 

[Rodger Tellefson]

You'd think it would be better with the Federal Gov't. - NOT. The U.S. Army has a policy of hiring the lowest bidder, and guess what before we went to NT I did most of the fixing myself along with a couple of others in the office. Now I just do the ones at home - USACE Reired.

 

[Dre L]

Companies don't want to pay techs what they're worth.



You get what you pay for.



Tech support = can't we get someone to just read a script?



You get what you pay for.

 

[Richard Kolb]

You need to get out of the tier one support and get into two or three. The good people don't stick around in tier one that long. I had an offer to work tech support out of college and the minimum time to stick in tier one was only about two weeks.

 

[Dallas Starr]

As a former computer tech (now a systems administrator) most simple tech problems are soved by a simple reboot or log off and login. I know it doesnt sound like a "fix" but usually in a server environment your problem doesnt have to be fixed cause it not broken, because all networks can be glitchy sometimes not pick up details of your "token" when you sign on. Therfore if you can't print, get into a certain program (if you're working in a citrix related environment)...etc..... Then first step is to reboot or log out and log back in.



What I tell people that complain about that being our "only" solution is that instead of calling with the problem why don't they just do it before they call and they would realize how many of there problems would be solved.

 

[Tracn Black]

I JUST QUIT WORKING FOR GE A COUPLE OF MONTHS AGO AND THAT WAS ONE OF MANY REASONS I LEFT.

THEIR COMPUTER "GEEKS" WERE IN INDIA AND YOU COULD NOT UNDERSTAND A DAMM WORD THEY SAID. IT WAS THE SLOWEST COMPUTER SYSTEM I HAVE EVER WORKED WITH.

MY DIAL UP MODEM WAS QUICKER THAN THEIR SET UP AT THE OFFICE.

 

[Thomas Rogers]

Big D, though I agree often the easiest thing to do is to reboot, or logout and log back in, that practice doesn't bode well for the "tech world" we all want to live in.



All applications and operating systems *should* be resilient to network resources that are unavailable at start up, those that go away after startup, and those that come back sometime while logged in. Forcing users to logout and then back in, or worse, reboot, IMHO, is defending sloppy programming.



For example, my wife's computer has a wireless card and 1 out of every 50 power-ons it fails to establish a connection. Sure, she can just reboot...but there is this nice "repair" option under the properties of the wireless adapter icon in the tray. Click it and 15 seconds later all is good, signal aquired, ready to go. It's nice to have that option instead of having to reboot. Would be even nicer if Windows XP automatically performed the repair at least once when it finds it can't acquire a signal at startup.



That's the kind of thing I am talking about. Things won't get better until we demand better.



TJR

 

[Dre L]

Things won't get better until we demand better.

Seriously, look at what happened last election.

 

[Kelly West]

Hey Chris I can sympathize...

When one of our xray or CT machines go belly up I always get to talk to someone from India and they always sound like they are at the bottom of the Grand Canyon, talking via a tin can and string. :lol:

One night I actually was able to talk to someone from Texas. I was ecstatic!!!!:lol:

 

[Nelson Atwell]

I understand the issue. Dell just hired my future daughter-in-law to sell computers on their 1-800 customer service number. She has experience as a telemarketer for DirecTV. This weekend she asks me for a course on basic computer knowledge. I ask her how basic? Does she know what a hard drive, RAM or GHz means. She sats, "No".



Her training classes at her new job are teaching the features of the Optiplex, Dimension and other product lines, but she doesn't understand what they are teaching, because she doesn't know anything about computers. Dell just assumed she knew this basic knowledge, because "everyone" uses computers, right?

 

[yankeegator]

[Broken External Image]:

 

[Thomas Rogers]

Nelson, your future daughter-in-law should just sell Fords. Seems there is no pre-req knowledge of the product required to be a Ford salesperson, or so it seems judging by the stories on this board.



TJR

 

[Jake Levin]

Being a 24/7 tech support/sys admin, I've been on the phone with support personnel all over the world. The best is when I get routed to china (where the phone bank is) and then get transferred to Australia. I love talking to those guys b\c everything is " no worries mate!"

 

[Dallas Starr]

hahaha TJR... its funny cause its true!!:lol: