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SportTrac Discussion
General Sport Trac Discussion
Upset Customer!
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<blockquote data-quote="Alex Gonzalez" data-source="post: 689115" data-attributes="member: 59455"><p>I don't know the story about Sears, but I do know the story about Nordstrom's, which like Costco pretty much has a liberal policy on returns. An old man returned a set of tires to Nordstrom's in Seattle insisting he had purchased them there. Of course Nordstrom's has never been in the biz of selling tires, but they took them back anyway*. This customer service story has done wonders for Nordstrom's which is why it always ranks high in that category and is considered world-class when it comes to customer service, along with the Ritz Carlton and a few other companies which anually get recognized. </p><p></p><p></p><p></p><p>*As it turns out the old man did buy the tires from that location--prior to Nordstrom's, there was a tire shop on the premises.</p></blockquote><p></p>
[QUOTE="Alex Gonzalez, post: 689115, member: 59455"] I don't know the story about Sears, but I do know the story about Nordstrom's, which like Costco pretty much has a liberal policy on returns. An old man returned a set of tires to Nordstrom's in Seattle insisting he had purchased them there. Of course Nordstrom's has never been in the biz of selling tires, but they took them back anyway*. This customer service story has done wonders for Nordstrom's which is why it always ranks high in that category and is considered world-class when it comes to customer service, along with the Ritz Carlton and a few other companies which anually get recognized. *As it turns out the old man did buy the tires from that location--prior to Nordstrom's, there was a tire shop on the premises. [/QUOTE]
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SportTrac Discussion
General Sport Trac Discussion
Upset Customer!
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