Paul H (and stone),
You also should have gotten what look like small "lego blocks" in your glovebox. These blocks snap onto the backside of the buttons (see the black plastic holes coming up through the stainless steel plate on the underside of the cover in the pic) to span any gaps between the buttons on the hinged cover and the buttons on the velcroed remote...a low tech Ford solution.
It should allow you to NOT have to open the cover to hit the buttons on the remote.
I keep my remote clipped to my visor and my sunglasses in the compartment.
TJR