I've found CARid a very good company to deal with. I purchased a backup (factory type) for my Chrysler 200 HT Convert. I missed a frame joint with my wiring and when I put top down it ripped a wire out of the camera harness. I called the company and cried the blues but accepted the fact that I would have to pay for a new harness w/camera. Nope! They sent me a new one with no questions asked. The just wanted the one I destroyed back. Good company.