Deleted deleted
Well-Known Member
Take any cell phone and try to use it standing on the south rim of the Grand Canyon. No signal? Yep, and it's heaven 
Any Cingular customers???
- Thread starter Sam Sammons
- Start date
Help Support Ford SportTrac Forum:
EddieS'04
In Memoriam 1950-2022
We have had cingular for about 5 yrs..satisfied with the service and we are both still using the old nokia 5165 phones....they maybe out of fashion, but I swear they work better than some of the newer smaller phone my freinds and family have, with the same service provider..we will use them till they crash and burn....
Dre L
Well-Known Member
Had a phone they provided with the contract, and we took out phone insurance.
Phone had repeated battery issues after 2 service phone and/or battery replacements, still same issue.
I'll spare the runaround we were given between "Cingular licensed dealers" which look like cingular stores, cingular corporate, and actual cingular corporate stores.
At the corporate store:
Asked for a new phone.
They said we needed to pay a $50 deductible to get any phone we wanted, via the insurance. Original value of the phone was $39.
We argued that we were sold monthly insurance on a phone that wasn't even worth the deductible, on a lemon phone with cingular branding, that was provided as part of a contract.
They said take it up with Motorola, it's not their problem.
The phone is a Moto, with Cingular symbols molded all over it, which they provided.
Asked to speak with a manager.
A salesperson posing as a manager comes out.
I determine he is not the manager, and have them drag the real manager out of the office.
In front of a store full of customers, she denies this is their issue.
My argument was that we should not have to pay $50 and that they should own up to their issue.
Mysterious roaming charges for areas we've never been to appear.
We terminated our contract for them breaching it, by providing a lemon device that was provided as part of the contract, and since we could not fairly access the service we were paying for, since the device was always dead.
They said we needed to pay a $250 fine for breaching the contract.
We explained our case, asked them to refund our montly payments for the months of documented unreliable phone service, then told them where to go, and haven't heard from them since.
ergo
THEY SUCK.
Phone had repeated battery issues after 2 service phone and/or battery replacements, still same issue.
I'll spare the runaround we were given between "Cingular licensed dealers" which look like cingular stores, cingular corporate, and actual cingular corporate stores.
At the corporate store:
Asked for a new phone.
They said we needed to pay a $50 deductible to get any phone we wanted, via the insurance. Original value of the phone was $39.
We argued that we were sold monthly insurance on a phone that wasn't even worth the deductible, on a lemon phone with cingular branding, that was provided as part of a contract.
They said take it up with Motorola, it's not their problem.
The phone is a Moto, with Cingular symbols molded all over it, which they provided.
Asked to speak with a manager.
A salesperson posing as a manager comes out.
I determine he is not the manager, and have them drag the real manager out of the office.
In front of a store full of customers, she denies this is their issue.
My argument was that we should not have to pay $50 and that they should own up to their issue.
Mysterious roaming charges for areas we've never been to appear.
We terminated our contract for them breaching it, by providing a lemon device that was provided as part of the contract, and since we could not fairly access the service we were paying for, since the device was always dead.
They said we needed to pay a $250 fine for breaching the contract.
We explained our case, asked them to refund our montly payments for the months of documented unreliable phone service, then told them where to go, and haven't heard from them since.
ergo
THEY SUCK.
Last edited by a moderator:
Derek F
Active Member
Had cingular for about a year now. The service in my area sucks. To send/recieve calls or text, or VM even I have to be outside my home. It will not work inside at all. Tons of deadspots around my area. Multiple billing issues, which I FINALLY just got the last one resolved. It's been ongoing since May 2005! My wife and I have v551's by motorola and they both suck. They won't let you upgrade phones without jumping through hoops, resigning a new contract, and paying full retail price for the phone which is rediculas. $300+ for a phone just a year ago you GAVE me for FREE?? I had sprint before and they were just as bad. No matter what they F you with the cell phones..
Fudged Undies
Well-Known Member
Have had cingular for 12years. Since the hurricanes in '05, calling another cingular cust. here in sofla hasn't worked well. Often have to call over and over till I get through. The g/f got rid of them after all sorts of absurd plan charging and auto-renewal of contract upon changing plans. Good news is it was one of the few services working almost immediately after the hurricanes. Go figure.
Last edited by a moderator:
Don DeShasier
Member
I move about the country and have Verizon, CellOne (currently) and Cingular and my experience is Cingular is superior to evrything else out there. We don't have cingular available to us here in AK but when I got here I was still using them until I got situated and believe it or not my signal was better than it is now with cell one. My choises are only cell one and ACS now but Cingular promises to be here as soon as they can bust the monopoly and when they get here I will be one of their first customers. Don
GccST
Active Member
I have CIngular. I just got a new Sony Ericsson w600 swivel phone, and I love it. The internet works awesome, and it plays mp3's and video files. It has bluetooth, EDGE, USB, infrared and probably some other connectivity options I dont even know about. The reception has been so so for CIngular. Verizon is definetly better in my area, but CIngular isnt too bad.
farout squarecat
Member
Friend of mine has Cingular - for the past couple of years, I don't think we have EVER completed a conversation without his phone losing signal.
We live in metro Atlanta.
Verizon is expensive and their customer service is really terrible, but at least we get a good signal wherever we go.
We live in metro Atlanta.
Verizon is expensive and their customer service is really terrible, but at least we get a good signal wherever we go.
Sam Sammons
Member
I am glad to hear so many of you do like the services. As you may be able to tell, I work for Cingular. We actually hear quite a bit that we should offer a lower plan, but think of it this way. As a business owner, would you prefer a customer that comes in 1 time evry 3 months and spends $50 or customer who comes in every month and spends 40.
As for Chops - GSM is the most widely used wireless system in the world. It is advancing monthly (hence UMTS). WIththe launch of out UMTS system, we now have wireless data services averaging 500K+ downloads.
Nobleman- Back up your claim please.
I do understand the frustration in handset replacement. One thing everyone must remember is that the "free" phone you got at signup, cost on average anywhere between $119 and $300 It was given to you as an INCENTIVE... Kinda like "Free oil changes for a year" And insurance is a must especially for anyone with a higher end phone. The $50 deductable is much better than $300 out of pocket for a new Razr.
If anyone has any questions, please email me, I will do what I can....
As for Chops - GSM is the most widely used wireless system in the world. It is advancing monthly (hence UMTS). WIththe launch of out UMTS system, we now have wireless data services averaging 500K+ downloads.
Nobleman- Back up your claim please.
I do understand the frustration in handset replacement. One thing everyone must remember is that the "free" phone you got at signup, cost on average anywhere between $119 and $300 It was given to you as an INCENTIVE... Kinda like "Free oil changes for a year" And insurance is a must especially for anyone with a higher end phone. The $50 deductable is much better than $300 out of pocket for a new Razr.
If anyone has any questions, please email me, I will do what I can....
Chops
Active Member
Sam,
Thanks for the info. I did not know that...........
Oh wait a minute, I did know that. GSM is a widely used medium throughout the world, but it is still antiquated and the newer GSM architecture is based loosely on CDMA principles. CDMA has been used in military circles since the 60's, but just recently been available for consumer use since the mid 90's.
CDMA has more efficient use of spectral bandwidth allowing more erlang per site/sector.
You would'nt see that side of it though, you're just looking at sig strength bars, which are, unregulated with no mean standard in place and every phone is calibrated differently.
Thanks for the info. I did not know that...........
Oh wait a minute, I did know that. GSM is a widely used medium throughout the world, but it is still antiquated and the newer GSM architecture is based loosely on CDMA principles. CDMA has been used in military circles since the 60's, but just recently been available for consumer use since the mid 90's.
CDMA has more efficient use of spectral bandwidth allowing more erlang per site/sector.
You would'nt see that side of it though, you're just looking at sig strength bars, which are, unregulated with no mean standard in place and every phone is calibrated differently.
TomT
Well-Known Member
I have several Cingular phones in the family. No complaints. I carry a verizon phone (supplied by my job) and I think the cingular coverage is much better. When I went on vacation to Washington a couple of years ago and was deep in the woods of Olympic National Park my veriozon couldn't get a signal but my wifes cingular never had a problem.
Derek F
Active Member
Sam no offense, and I do understand the incentive of being given a handset, but it would be nice if it lasted and worked the same as it did the day it was handed out, until the end of the contract. And I am sorry but I do not buy that they cost cingular $119. I just don't. It costs motorola probably $25 (just a guess of course) per unit to manufacture, which means they can sell them to the providers for $50 and make a hundred percent profit. (again just a guess, but I don't see a company rep coming out and telling anyone that of course in comraderie or not). No offense meant to you personally, I work for a phone company myself and the things that I see are unbelievable. I don't see cingular or sprint or verizon or anyone else being any different.
It irritates me that the company only cares about obtaining new customers with the incentive phone promotions, yet does absolutely NOTHING to satisfy and try to retain their existing customers by offering them SOMETHING other then MSRP on an upgrade. That just tells me that they don't care about my business after they have re-cuped that cost of the incintive phones (all first months bill worth) and made a huge profit off of me over the course of my contract, all the while screwing me with shoddy service coverage and sub-par hardware.
/end rant
It irritates me that the company only cares about obtaining new customers with the incentive phone promotions, yet does absolutely NOTHING to satisfy and try to retain their existing customers by offering them SOMETHING other then MSRP on an upgrade. That just tells me that they don't care about my business after they have re-cuped that cost of the incintive phones (all first months bill worth) and made a huge profit off of me over the course of my contract, all the while screwing me with shoddy service coverage and sub-par hardware.
/end rant
