My wife and I switched to TracFones about 6 months ago and we think it's great. The cost for our cellular sevice for both phones has been reduce by at least a third and perhaps even more.
We were previously with AT&T, Alltel, Nextel, and then Cingular before switching to TracFone. Cingular was very good but their cheapest plans still offered and charged for far more minutes than we ever neaded to use. We had the roll-over plan and after a year we had nearly 3000 minutes that began dropping off our account because they were not used.
Based on the actual number of minutes we actually used, it was costing us nearly 75 cents per minute. TracFone has reduced that cost down to a more realistic 20-25 cents per minute which includes the cost of the phones
We purchased the Double-Minutes card with 400 minutes and one year of air time. With the Double-minutes feature we can buy additional minute cards and get double the minutes on the card...ie: a 200 minute card will register as 400 minutes, and a 400 minute card yields 800 minutes, etc.
Another great feature of TracFone is that they lease their air-time from Cingular and Verizon's networks. Those two companies are the largest most widespread cellular networks. If you can't get a connection on a TracFone, you would not likely get a connection on anyother cell phone.
The only bad thing is their customer service. We had problems signing up and activating our phones online so we had to call their 800 line. After going through that maze we still could not get the phones to work and had to wait online for a customer service rep. It appears their call center is in India. The people speak english with a heavy accent, and you can tell they are reading from scripts. They are very appoligetic about every problem you may have had but they are just slow an cannot go beyond the scripts.
The other problem we had was trying to keep our old Cingular cell phone numbers. We were told by TracFone that it might take up to 4 days. Then when the numbers had not been ported over they claimed that it might take 8-10 business days. When that did not happen then they claimed it might take 30 days or more. That's when I cancelled my requirest to keep my old cell phone numbers and got new ones from TracFone. I actually like the new numbers better than my old ones and both my wife's an my numbers are sequential, which we could never get with the other cellular phone services.
TracFone is great if you do not plan on using more than about 100 minutes per month. Also there are no contracts to sign, and no pentalties for early termination, etc. If you don't want to keep your TracFone, just don't use it....It's that simple.
The customer service issue was only at sign up and I have not encountered any problems and therefore never had any further dealings with their customer service. So unless you are unfortunate and have some kind of problem, you would never have any interaction with their customer service.
...Rich