jason vocaty
Well-Known Member
about 30 days ago i bought this item from e-bay, if you use this seller beware! if you have a free minute on your hands please let them know you will not be using them either!
again if your just on here wasting time e mail them on my behalf! the money is not the issue the fact i don't have my new hdmi dvd player is!
Jason,
Yes we are aware of the error and as noted below I am working with the warehouse to obtain confirmation of shipment on the DVD player and tracking number. As soon as I have it I will let you know
Sincerely
Scott Schatzel
Consumer Direct Support Specialist
PS: If replying to this email, please include all previous correspondence. It is the only way I can keep up with your situation. Thank you !
________________________________________
From: Jason Vocaty [mailto:[email protected]]
Sent: Thursday, February 19, 2009 11:10 AM
To: Harman Audio
Subject: RE:
There was never a third tracking number listed on your website. According to U.P.S. every box should have had its own tracking number. I am attaching the packing slip to this e-mail. The description of the dvd47-z is listed as china, while the AVR 247-z is listed correctly. While this is all circumstantial at this point, I still dont have my DVD player that has been paid for.
Jason Vocaty
Specialized Electric
1041 Thousand Oaks Trail
Verona WI 53593
Phone: 608-845-8484
Fax: 608-845-8485
Cell: 608-576-9646
From: Harman Audio [mailto:[email protected]]
Sent: Thursday, February 19, 2009 9:51 AM
To: Jason Vocaty
Subject: RE:
Jason,
We are already aware of the issue with this shipment and the warehouse is currently working on getting this resolved. It appears as though the two shipments, on your two orders, have the tracking number mixed and the one item DVD 47-z, although shipped is missing and I am awaiting confirmation along with correct tracking # for the shipment. In our system currently it notes a tracking number for the other items you have already received.
As soon as I hear back from them I will let you know and provide tracking information. We do apologize for the inconvenience this has caused.
Sincerely
Scott Schatzel
Consumer Direct Support Specialist
PS: If replying to this email, please include all previous correspondence. It is the only way I can keep up with your situation. Thank you !
________________________________________
From: Jason Vocaty [mailto:[email protected]]
Sent: Wednesday, February 18, 2009 6:18 PM
To: Harman Audio
Subject: RE:
The package that ups called me about was a tracking number ending in 5403, your sales order of 1622427. This package has arrived in good condition. The package that is in question is your sales number 1622174. Of that shipment only the avr 247-z has arrived I am still missing the DVD 47-z that was on the same sales order receipt. I wish you would of called me as I have left my number to contact me. The time that was wasted on the other order 1622427 could of been avoided. Now it is 10 days later and I still dont have my DVD player it is getting to the point of being ridiculous. I have owned Harman equipment since the 1980s and expected service as good as the equipment you sell, for this I am very disappointed. If this issue is not resolved Thursday 2/19/09 I will be contacting e-bay and leaving negative feedback, calling my credit card company to do a fraud investigation and no longer specifying h&k products to my customers. So please lets get this issue resolved. You may contact me at 608-576-9646 at any time, if I can not answer the phone at the moment please leave a voice mail with a direct contact number that you can be reached at. I have already wasted to much time waiting on hold using your 516-682-6438 number. Thank You
Jason Vocaty
Specialized Electric
1041 Thousand Oaks Trail
Verona WI 53593
608-845-8484 office
608-845-8485 fax
From: Harman Audio [mailto:[email protected]]
Sent: Wednesday, February 18, 2009 4:24 PM
To: Jason Vocaty
Subject: RE:
Hello,
Thank you for your recent purchase from Harman Audio. I am very sorry to hear about your seeming to not have received your item. We do apologize for the inconvenience this may have caused. Since the UPS tracking of the shipment does indicate it was delivered to your location we will need to have UPS setup a tracer investigation on this so they can verify the delivery to your address. If they come back with results of the item missing or unable to provide confirmation of delivery we can then send out a replacement order to you. Typically they require up to 8 business days to report back their findings of the investigation and during that time they may send out a driver and/or contact you on this matter. When a replacement is shipped from our facility you will be notified by email of the new tracking number.
If you have any further questions or need additional assistance, please let me know.
Sincerely
Scott Schatzel
Consumer Direct Support Specialist
PS: If replying to this email, please include all previous correspondence. It is the only way I can keep up with your situation. Thank you !
________________________________________
From: Jason Vocaty [mailto:[email protected]]
Sent: Saturday, February 14, 2009 6:10 AM
To: Harman Audio
Subject:
Dear harmanaudio,
I received the Harmon and Kardon 247 today as well as the Jbl spc6 that I had ordered a day later but I am still waiting for the DVD player to arrive. It seems that it was supposed to have shipped with 247 but according to ups each box should have its own tracking number. According to your website both the 247 and DVD player have the same confirmation number and same tracking number.
You have it marked as being paid for according to e-bay. I was just wondering what the status of this item is. please contact me at 608-576-9646 Thank you
-j.vocaty
Jason Vocaty
Specialized Electric
1041 Thousand Oaks Trail
Verona WI 53593
608-845-8484 office
608-845-8485 fax
again if your just on here wasting time e mail them on my behalf! the money is not the issue the fact i don't have my new hdmi dvd player is!