Fedex shipping status

[Bill V]

I know that there are people on this board who either work for Fedex (or one of their competitors), or who at least have dealt with them a lot more in the past than I have. I was wondering if you might be able to help answer a question...



About 3 weeks ago, my wife placed an order with disneyshopping.com, whose website indicates that the order shipped August 8 via Fedex, and that average delivery time is 8 days. When you click the "Track" button next to the shipment on the disneyshopping website, it indicates that the item got to a local city (I assume some sort of Fedex distribution center) on 8/15, and at that point, it's status was changed to "Missent". There has been no activity on it since.



What does this mean? I would have thought that it means that it got put on the wrong delivery truck, or something like that, and that they would then have corrected the order the next day. But it's been over a week since then. Any ideas?



Disneyshopping.com didn't know either--but they agreed to send out a new replacement shipment. (However, one of the items on the original shipment--which my wife really wanted--has now been discontinued, and therefore can't be resent. They've reimbursed us for that item instead.) But I wanted to find out if anyone might have any guesses as to what might have happened to the original shipment.



Thanks!



--Bill

 

[Tom Schindler]

Have you tried calling FedEX? What did they say?





Tom

 

[Bill V]

I called late last night--and after about half an hour on hold, I gave up, and decided that if disneyshopping.com was going to take care of it the way they did, I probably wouldn't need to pursue it further. Except that my curiosity was still there, hence my message here.



Interesting note--There was a tracking number listed on the disneyshopping.com website, and when I clicked the button next to it, I got the information about the shipment thus far that I mentioned in my last post. But when I copied that tracking number and pasted it into the order tracking system on fedex.com, it said that number didn't exist in their system. Weird...

 

[Jason McKinnon]

Don't work for them or have that much experience, but to me it sounds like they accidentally stuck it on a wrong/unknown truck, and have no idea where it went from there.

 

[shawn stonbraker 2]

All I know is that I have a horrible time with any of the carriers. They usually put my packages on my neighbors porch about 100 yards away from my house. Once they had $600 worth of stuff setting on thier front porch all day until I drove past and saw it setting there. Complained numerous times and it will fix for about 1 shippment and then the next one will be sitting there again. When I look at the tracking number, it says "delivered". Luckily my neighbors are trustworthy to let me know when it happens. Definately go after Fed Ex. Go to thier site and file a complaint, then call again and let them have it.

 

[Frank Marano]

I work for Fedex. Missent can mean a few things. Usually it means that the shipper put the wrong or incorrect address on the package. I would verify with the disney place what address they used to ship.



Do you know what service of Fedex was used. I work for Fedex Express....we do not even have a 8 day shipping option, 3 days at the most with Express. The 8 day shipping option sounds like Fedex Ground. I would advise you to actually go to the Fedex Ground terminal and talk to a customer service rep there.

 

[Bill V]

It must have been Fedex Ground, then. disneyshopping.com didn't say "Fedex Express" or "Fedex Ground"--just "Fedex".



I obviously haven't been able to verify the address on the label, seeing that I haven't seen the package. But I did verify the address on the order form we filled out with disneyshopping.com, and it is correct.



Thanks for the feedback. I'll look into contacting the Monticello, MN site--but it's slightly too far away to justify driving out there at this time.



Thanks!

 

[Fer Echegaray]

I had once FedEx tell me I was living at the wrong address!!! :lol::lol::lol:



The street is "Silicon", they said I must mean "Lincoln" (about 3 miles far) 'cause they don't have a Silicon listed... When I told them I was the receiver and that I must have been living in limbo for 2 years he did not know what to say... :lol::lol::huh:



Corrected it and got it delivered 2 days later.

 

[shawn stonbraker 2]

Fer, thats funny to hear something like that. About the same thing happened the first time I called to complain to UPS. (they wouldn't deliver the package) I was talking to the rep. and she said "what is your address?" and I said (this was before they changed it to a 911 addy) "Box ***, Punxsy" and she says, "sorry sir, we can't deliver to a Post Office Box". I then informed her that if that is true, then it's a pretty damn small Post Office I have setting at the end of my driveway. Got the package the next day.

 

[Richard L]

Call FedEx and ask them what is going on. Disney.com may have put the wrong address on the package and they attempted to deliver it to the wrong address and may be sending it back.



...Rich

 

[Bill V]

OK, here's the weird update to this situation--



Yesterday around noon, we got a delivery from disneyshopping.com. It was the original order, delivered very late--and it came via US Mail! The disneyshopping.com order page specifically says Fedex, and the tracking number they provided didn't work on either the Fedex or USPS websites.



Then, a couple hours later, we got another package--it was the replacement order, arriving already, via a UPS truck!



So now, for the moment, we have two of everything. And when I look at the order online (they shipped both from a single order, rather than doing a new replacement order), there really isn't anything about it that would indicate it was double-sent--so I'm thinking there's a decent chance they're not going to want the second package back. (When they added the new items for the replacement order, they actually deleted the original items from the order--it's like they never existed.)



I know I should send the second shipment back--but I also know that there are errors on the bill in their favor (by about $5, on an order of about $90) that would need to be corrected. And between return shipping costs, restocking costs, and the time (both ours and theirs) that would be needed to correct these billing errors, I know that it would end up costing them far more in the end to do the return, than for us to just let them keep the $5 error and we keep the duplicate shipment. From a business standpoint, both they and we are better off leaving things as is and calling it even. So unless they contact us to inquire about it, we're planning on just keeping both shipments, and using some of the duplicate items for Christmas presents for our nieces and nephews.



We're still befuddled by the fact that on their order page, both shipments said Fedex, yet one came USPS and one UPS. Who knows.



We have another new order now pending with them, that their system says shipped last night via Fedex. It'll be interesting to see when it arrives, and via what carrier.



Thanks again for your help!



--Bill

 

[Thomas Rogers]

Several years back UPS had a strike. At that time we sent a Black and Decker under the counter coffee maker back to the mfgr for replacement under warranty. After almost two months, we had no coffee maker. So, we complained and long story short, got one reshipped, and ended up several weeks later with a 2nd one that somehow found its way after being lost for almost 3 months. Anyway, we called B&D and asked what we should do. They said: Keep it with our compliments. It brought $35 + S&H on eBay when I sold it!



TJR