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SportTrac Discussion
General Sport Trac Discussion
Great deal on a GPS
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<blockquote data-quote="Jenn D" data-source="post: 836128" data-attributes="member: 57678"><p>Ok, so just called. I waited on hold for 35 minutes and hung up. So, I decided to call technical support (1-877-865-7669 Option 3). The guy I spoke to told me I called the wrong department, but took down my information and gave me a reference number, and get this TRANSFERED ME back to the customer service line where I only had to wait a MINUTE! </p><p></p><p></p><p></p><p>I talked to a rep who did what they all have done and just repeated to me what I could see with my own eyes on my order status - it's processing. I basically told him I was sick of being lied to and wanted to know what was going on, whether it was going to be sent or not so I could order a different one if needed. He "escalated" my query to the department that deals with warehouse stock, and they should e-mail me within 24 hours. We'll see if that happens - and what will <em>they</em> say? "We are not sure if the item is in stock. As soon as we know we will update your status." Yeah, sure, like I haven't heard that one before.....</p><p></p><p></p><p></p><p>If I don't hear anything definitive by tomorrow, I am canceling it and ordering a different model that's in stock.</p></blockquote><p></p>
[QUOTE="Jenn D, post: 836128, member: 57678"] Ok, so just called. I waited on hold for 35 minutes and hung up. So, I decided to call technical support (1-877-865-7669 Option 3). The guy I spoke to told me I called the wrong department, but took down my information and gave me a reference number, and get this TRANSFERED ME back to the customer service line where I only had to wait a MINUTE! I talked to a rep who did what they all have done and just repeated to me what I could see with my own eyes on my order status - it's processing. I basically told him I was sick of being lied to and wanted to know what was going on, whether it was going to be sent or not so I could order a different one if needed. He "escalated" my query to the department that deals with warehouse stock, and they should e-mail me within 24 hours. We'll see if that happens - and what will [i]they[/i] say? "We are not sure if the item is in stock. As soon as we know we will update your status." Yeah, sure, like I haven't heard that one before..... If I don't hear anything definitive by tomorrow, I am canceling it and ordering a different model that's in stock. [/QUOTE]
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SportTrac Discussion
General Sport Trac Discussion
Great deal on a GPS
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