It's kind of scary. I actually bought my Trac at a dealer about 90 miles away because of the large selection and lower prices. However, for service I normally take it to my local dealership, which seemed okay until several months ago.
I went to pay for the service and the cashier told me to step out back, that they would bring my truck. About the time I stepped out, a white Mountaineer came driving up, the service guy got out grinning and said, "Here's your truck, sir." I advised him that the Mountaineer was not mine, that I had a Sport Trac and he said "Oh yeah, the green one." I then had to remind him that mine wasn't green, so on the third try he found mine and brought it out. Makes me wonder if they get the service orders mixed up.