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SportTrac Discussion
General Sport Trac Discussion
Should I trust my dealer service center?
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<blockquote data-quote="Richard L" data-source="post: 980809" data-attributes="member: 52972"><p>Dealerships have been lying to the car manufacturers and making claims for phoney warranty work for many years. Even now, I suspect that some items that customers pay are also filed with the manufacturer as Warranty work, and they actually get paid twice for the same work</p><p></p><p></p><p></p><p>If you think about it, there is really no incentive for the Dealer to do warranty work since the manufacturer only pays a fraction of what the dealer can charge the customer for...That is why the dealer will claim that the problem is not covered by the warranty, even when they know it is. This is often more common where there is only one dealership in town otherwise you could go to another dealer for a second opinion.</p><p></p><p></p><p></p><p>They know they are the only game in town, and you are stuck with that dealer's opinion, so they have you over a barrel and can often get you to pay at or near the full rate. And if they are really unscrupulous they file a warranty claim for that work, and then get paid again by the factory for the warranty service.</p><p></p><p></p><p></p><p>I think there should be a way for the owner of a vehicle to check the manufacturers website to see the service history of their vehicle and be able to determine if the Dealership filed it as Warranty work or not and be able to match their receipt to what was filed with the manufacturer. </p><p></p><p></p><p></p><p>...Rich</p></blockquote><p></p>
[QUOTE="Richard L, post: 980809, member: 52972"] Dealerships have been lying to the car manufacturers and making claims for phoney warranty work for many years. Even now, I suspect that some items that customers pay are also filed with the manufacturer as Warranty work, and they actually get paid twice for the same work If you think about it, there is really no incentive for the Dealer to do warranty work since the manufacturer only pays a fraction of what the dealer can charge the customer for...That is why the dealer will claim that the problem is not covered by the warranty, even when they know it is. This is often more common where there is only one dealership in town otherwise you could go to another dealer for a second opinion. They know they are the only game in town, and you are stuck with that dealer's opinion, so they have you over a barrel and can often get you to pay at or near the full rate. And if they are really unscrupulous they file a warranty claim for that work, and then get paid again by the factory for the warranty service. I think there should be a way for the owner of a vehicle to check the manufacturers website to see the service history of their vehicle and be able to determine if the Dealership filed it as Warranty work or not and be able to match their receipt to what was filed with the manufacturer. ...Rich [/QUOTE]
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SportTrac Discussion
General Sport Trac Discussion
Should I trust my dealer service center?
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