SiriusXM Renewal

[blksn8k]

For those who might need to update their SiriusXM subscription account information my best advice is to call their 844 number, dial 0, give them a call-back number and then when and if they do call you back hope like heck you can understand the person with the Chinese accent because none of the other methods they provide worked for me. All I needed to do was update my cc number.

My first attempt was to log in to my account on their website. Since I don't recall ever having done that before I tried to register. Only problem with that is you need to know either your account number, the radio ID number or your VIN number. The only one of those that I have is the VIN number because the renewal notice I received through the mail only contains the last four digits of the other two. The website didn't recognize my VIN.

Since that didn't work, I tried calling them and working through the voice recognition method. So far so good. But, when I keyed in my cc number over the phone it wouldn't recognize that either. My only recourse at that point was to hang up, call the number again, dial 0 and then request a call back unless I wanted to wait on hold for 22.3 minutes to talk to an actual human being.

Needless to say I gave the poor young lady with the Chinese accent a piece of my mind along with the cc number.

Good grief. :sad:

 

[blksn8k]

Update: While I was on the phone with the polite young Chinese lady I asked for my account and radio ID numbers. I then was able to register on their website and check to make sure she had updated my cc number correctly. Looked OK but I will not be surprised if my subscription does not automatically renew next month.

 

[Richard L]

Hmmmm? I have Sirius in my Mercedes and SiriusXM in my Hyundai, and I renew every year without problems? In fact I don't have to do anything to renew...its automatic?



I did call about 6 months ago to change my sevice level and encountered no problems. The person I spoke with spoke perfect English with no accent?



You probably got the bad luck of the draw...:grin: I have had problems with Time Warner Cable getting someone named Randy from India...:bwahaha: I could not understand a word he said.



...Rich

 

[Richard L]

Hmmmm? I have Sirius in my Mercedes and SiriusXM in my Hyundai, and I renew every year without problems? In fact I don't have to do anything to renew...its automatic?



I did call about 6 months ago to change my sevice level and encountered no problems. The person I spoke with spoke perfect English with no accent?



You probably got the bad luck of the draw...:grin: I have had problems with Time Warner Cable getting someone named Randy from India...:bwahaha: I could not understand a word he said.



...Rich

 

[blksn8k]

Rich, I wasn't trying to renew my service. I was trying to update my credit card info before the auto renewal date. Pay attention man!:grin:

BTW, I once had a conversation with a fellow from India who claimed his name was Shim. I think he was trying to say Jim but it didn't come out that way. :rofl: