Jo Wainwright
Member
Took my Trac (02) into the Ford Dealer because on my way to work I noticed it felt like it was in 4 wheel high without being put into it. Light was not on. Tried to move it over into 4 wheel high and move it back out and the 4 wheel High light came on but it was in 4 wheel low. Played around with it and finally got it to go back into 4 wheel high, but switch was in 2 wheel.
They had it from 1/8-1/17. Said had to replace the trnasfer case due to the fact that the front tires on it were 3 sizes too small (I had just had Farm & Fleet replace front tires 1 month ago and even though I paid for the correct size, that was not what was installed). Went to Farm & Fleet and had them replace the tires, but still 1st gear (automatic) sounded too loud, went right back to the Ford garage (Farm & Fleet paid for the bill from Ford).
Now Ford says it's my transmission & said case was also cracked They said they can either do a rebuild, or remanufactured. They called Farm & Fleet's insurance company who found a used one with 9,000 miles on it. Had to wait around for all of this, and finally got it back 2/9. We live out on a farm and our drive is very icy so had to put it in 4 wheel high to get up into the garage because it was spinning. Guess what .............no 4 wheel drive. Called Ford and they had me bring it back today. He thought that the mechanic forgot to plug something in, but after waiting for it for over an hour, that was not the case. Now I have to wait until Monday for their Tech guy to look at it.
As I am sitting in the lounge, I see their customer service statement. I wonder if they are aware of rule #3 FIX IT RIGHT THE 1ST TIME.
I did ask for a rental when I had to take it back the 2nd time. Today the Manager told me it would be okay for me to drive it and just use the 2 wheel drive. I told him that where I live I either need front wheel drive or 4 wheel drive. It was only by the Grace of God that I got it up onto the road to get it back over to the Ford Garage. Got another rental.
Have you ever heard of all this going wrong???
I guess if someone is still reading, I do have an unrelated question. My light behind the fuel indicator does not work. Does the dash have to be disassembled to get to this?
Jo
They had it from 1/8-1/17. Said had to replace the trnasfer case due to the fact that the front tires on it were 3 sizes too small (I had just had Farm & Fleet replace front tires 1 month ago and even though I paid for the correct size, that was not what was installed). Went to Farm & Fleet and had them replace the tires, but still 1st gear (automatic) sounded too loud, went right back to the Ford garage (Farm & Fleet paid for the bill from Ford).
Now Ford says it's my transmission & said case was also cracked They said they can either do a rebuild, or remanufactured. They called Farm & Fleet's insurance company who found a used one with 9,000 miles on it. Had to wait around for all of this, and finally got it back 2/9. We live out on a farm and our drive is very icy so had to put it in 4 wheel high to get up into the garage because it was spinning. Guess what .............no 4 wheel drive. Called Ford and they had me bring it back today. He thought that the mechanic forgot to plug something in, but after waiting for it for over an hour, that was not the case. Now I have to wait until Monday for their Tech guy to look at it.
As I am sitting in the lounge, I see their customer service statement. I wonder if they are aware of rule #3 FIX IT RIGHT THE 1ST TIME.
I did ask for a rental when I had to take it back the 2nd time. Today the Manager told me it would be okay for me to drive it and just use the 2 wheel drive. I told him that where I live I either need front wheel drive or 4 wheel drive. It was only by the Grace of God that I got it up onto the road to get it back over to the Ford Garage. Got another rental.
Have you ever heard of all this going wrong???
I guess if someone is still reading, I do have an unrelated question. My light behind the fuel indicator does not work. Does the dash have to be disassembled to get to this?
Jo
