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Off Topic Discussion
UPDATE! Fist fight with Ford on Monday
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<blockquote data-quote="Yardsale " data-source="post: 1007445" data-attributes="member: 58988"><p>I would have a calm, civil discussion with either the service manager or general manager. I would tell them that they, obviously, misdiagnosed - or didn't bother to diagnose at all - and that you are a customer seeking Ford-certified service, not paying for in the job training. (Pretty much anybody with two-wrench skills can replace parts until they replace the right ones and the problem is fixed.)</p><p></p><p></p><p></p><p>For what should you pay? Well, you get to keep the new parts (whether they were needed or not), so maybe some payment toward them. I would not want to reward them for experimenting, so I would pay only for the labor associated with the remedy. Remember that the technicians get paid, in part, by the number of hours they submit for the work they do; take a little from their pocket and <em>maybe</em> they'll be more efficient. This will certainly get the attention of the management.</p><p></p><p></p><p></p><p>I would not be shy about the lost work due to the time they had the vehicle. This is a real cost to you and something they should consider when comparing their shop to others and how they attract new and repeat customers.</p><p></p><p></p><p></p><p>Depending on how this plays-out for you, you could contact the district representative to see what relief they might bring (they have "good faith" money for situations like this).</p></blockquote><p></p>
[QUOTE="Yardsale , post: 1007445, member: 58988"] I would have a calm, civil discussion with either the service manager or general manager. I would tell them that they, obviously, misdiagnosed - or didn't bother to diagnose at all - and that you are a customer seeking Ford-certified service, not paying for in the job training. (Pretty much anybody with two-wrench skills can replace parts until they replace the right ones and the problem is fixed.) For what should you pay? Well, you get to keep the new parts (whether they were needed or not), so maybe some payment toward them. I would not want to reward them for experimenting, so I would pay only for the labor associated with the remedy. Remember that the technicians get paid, in part, by the number of hours they submit for the work they do; take a little from their pocket and [i]maybe[/i] they'll be more efficient. This will certainly get the attention of the management. I would not be shy about the lost work due to the time they had the vehicle. This is a real cost to you and something they should consider when comparing their shop to others and how they attract new and repeat customers. Depending on how this plays-out for you, you could contact the district representative to see what relief they might bring (they have "good faith" money for situations like this). [/QUOTE]
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Off Topic Discussion
UPDATE! Fist fight with Ford on Monday
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