I too have been dissappointed in the level of knowledge on the part of dealerships. However, I don't think it is necessarily Ford's fault. Here's why I say that. I was at a dealer back when the '07s were just hitting the lots and asked for a brochure, he couldn't find them, but he had a magazine produced by Ford for the dealerships called Frontline. It was a December 2005 issue and it had many pages of information on the '07 ST. Basically just about everything you would want to know about the ST (and other Ford vehicles). It even gives them a two minute sales pitch highlighting the features and changes to the ST. It's actually a pretty good document. That showed me that Ford has provided the information. The magazine also shows how dealers can get a variety of other books, edocuments, downloads for Palms, etc, all detailing new car features. However, it is still up to a salesman to learn it, and like other professions, some will take it all in, others, not so. In fairness, it did not address the rear window or any job 2 changes. Maybe a more recent version has, or will.