I received the following information from Daeron on 10/26/2006
Before removing the radio from vechicle
1. turn of radio
2. Remove and CD's from the unit
3. Keep radio on and depress and Hold the SCAN & 1 station preset buttons together. Keep buttonsdepressed untill radio displays "Please Wait" for 2 seconds Release the buttons
4. the radio will display " In the ship Mode" for 3 seconds. At this point radio may now be removed from vechicle
5. Obtain a shipping bracket to install in the radio.
6. Install the Shipping bracket.
When the Radio repair center guy removed the radio, he did none of the above except remove CD's
Flipped the radio up side down, removed the front key pad and bezel, replaced key pad and bezel and reinstalled, the radio worked fine. Hope this helps