Mike Ioco
Active Member
I've used 1800flowers a lot in the past, and never had a problem. They go through local florists, and they've always done a nice job.
Well, I don't know what kid of job they do now, or who they use, because my order never got delivered! It was supposed to be delivered on Valentine's Day, to the hopital my wife works at. That didn't happen, and I didn't get too upset, seeing as how we had a winter storm and all. But I called them on 2/15 to see what the deal was. They said they were in the truck being delivered that day. All I asked is for was a refund of my "special delivery" charge that was premium for the holiday, and that the order be delivered before 5pm.
Well, that didn't happen either. I DID get confirmation that the order was delivered sometime AFTER 5, but there's a reason I said deliver before 5! The hospital information desk said they get sent BACK with the florist, if the recipient is unavailable. I don't know if that happened or not. They are probably in some body else's kitchen now. :angry: But that's besides the point!
To top it off, I can't even get through to them. The 800# says all operators are busy, and disconnects the call, and e-mails go unanswered.
I wasn't too surprised to find that the consumers affairs website had a list of complaints a mile long about this place.
There's going to be one more complaint on there soon. And a few more e-mails to customer service with a link to that site, and this thread. They can't guarantee delivery on a holiday, but I can guarantee that I will never use them again, and hopefully the THOUSANDS of people who read this site will take my advice and not use them either! :angry:
Well, I don't know what kid of job they do now, or who they use, because my order never got delivered! It was supposed to be delivered on Valentine's Day, to the hopital my wife works at. That didn't happen, and I didn't get too upset, seeing as how we had a winter storm and all. But I called them on 2/15 to see what the deal was. They said they were in the truck being delivered that day. All I asked is for was a refund of my "special delivery" charge that was premium for the holiday, and that the order be delivered before 5pm.
Well, that didn't happen either. I DID get confirmation that the order was delivered sometime AFTER 5, but there's a reason I said deliver before 5! The hospital information desk said they get sent BACK with the florist, if the recipient is unavailable. I don't know if that happened or not. They are probably in some body else's kitchen now. :angry: But that's besides the point!
To top it off, I can't even get through to them. The 800# says all operators are busy, and disconnects the call, and e-mails go unanswered.
I wasn't too surprised to find that the consumers affairs website had a list of complaints a mile long about this place.
There's going to be one more complaint on there soon. And a few more e-mails to customer service with a link to that site, and this thread. They can't guarantee delivery on a holiday, but I can guarantee that I will never use them again, and hopefully the THOUSANDS of people who read this site will take my advice and not use them either! :angry: