I have a 2004 with less that 20,000 miles , I tried several times at ,( Ford Town of Albany, GA )
to get mine replaced ( & I do have the Ford extended warranty ), the service manager said that i must be driving my truck with dirty hands, I told him that, if my hands were dirty, that I wash them before I get in my truck to go anywhere. The steering wheel looked as if it was turning black where my hands come into contact with the wheel. I could clean the wheel & within 2 to 3 days it would turn black again. I told this to the service manager, he then said that the cleaner that I was using must be to harsh, I told him that I only use interior vehicle, cleaning wipes to clean with.
I also, told him that it sounded to me, as if he was just trying to get rid of me, and that he did not want to fool with me, ( hmm... maybe because I purchased the truck somewhere else ).
I got tired if trying to convince ( Ford Town of Albany, GA ) that my steering wheel was deteriorating and that I needed it replaced under my warranty. So I talked to Albany Lincoln Mercury and they replaced it without giving me any problems.
So, anybody out there around ( Albany, GA ), beware of taking any vehicle to,
( Ford Town of Albany ).:unsure:
