I can help. Email me your spring part numbers.
1. Will lowering make it "look better"? Hell yes.
2. Will lowering make it ride better? It will handle better with the posibility of marginally better fuel economy. You can have the springs made so they do not affect the ride at all.
2. Willl it affect the towing? It shouldn't affect towing if you get the appropriate spring. You can customize your drop and your stiffness.
3. Will it affect the ride even when I'm not towing? That depends on what you select for rate and some other variables.
4. What type of shop does lowering? BobC found an awesome shop to cut his OEM springs. I have made a few sets of drop springs for the gen2 ST. Specifically the 08-2010 AWD STA V8 but I can probably get you one off springs made.
5. What's the approximate cost? My springs are about $650 shipped for nearly every combination. At the moment I have a 1.5" and a 2.0" in prototype. The 1.5" has been engineered to be a factory or OEM like ride. The 1.5" were made for an AWD but they did slightly lower a RWD. This is why I need your OEM spring numbers. They are on stickers or tags on the springs. I can use those to pull the engineering specs and replicate the spring with any drop you want.
However, like I had said, CopST is looking to sell his 1.5" AWD V8 Drop springs so he can buy the appropriate RWD springs for his truck.
It shouldn't affect towing if you get the appropriate spring. You can customize your drop % and your firmness %.
Actually, If you have a 4wd, CopST has a set of 1.5" drop springs that should work on your vehicle. 1.5" would be a nice drop for someone that uses their ST as a truck