Doyle Ptak
Member
Guys you are going to have to excuse me on this one if I go off the deep end, I am just so mad at the Ford warranty people I could scream. I got tired of listening to the tire noise on my trac (05 XLT LIMITED 13,000 MILES) and noticed that the tires were wearing really bad on the insides of both front tires. I had just read your post from a cpouple of nights ago on the TSB 5-11-11 on the same issue. Armed with this info I called my Ford dealer and set up a time to take the trac in. I talked with the service manager and he looked up the TSB and said that sounded like the problem. I get a call this afternoon from the service manager telling me the front end did need to be re-alingned and the two tires replaced. Then he proceeds to tell me that since it is out of the 12 month 12000 mile warranty period that the best that Ford could do for me is give me a 50% discount on the cost of the repairs (360,00) so I am liable for the 180.00. I argued the point of the TSB to no availe. At that point I ask who I need to take this up with at Ford, and was given a 1-800 ford number for arbitration. Long story short I went through the song and dance again and was told that even though I had taken the trac in before the 12/12000 period and comp[lained about the noisey tires that was different than a wear problem. I was put on hold while he called the service manager. About 10 minutes later he returned and told me that the 50% discount was all that Ford would do and that it was very generous of them to to that. I asked for his mqanager and was told, now get this, " Ford had made a descision and it was final, there is no one else that I could talk to about this issue."
If you think I am not pissed guess again, I have never been treated so rudely by a car company in my life. I was kicking around the idea of buying the extended warranty, but why they would screw me on that service too. In case you are wondering I was never rude with any of them, but did purdue my complaint in a matter of fact way, I am a purchasing manager by day and know how to keep my cool when I am burning uop on the inside.
This is my first new Ford, I have owned bowties for years and have never had a problem with a warranty issue, and was never told that I needed to pay 50% of the cost when a vehicle was under the 3/36000 waranty period for anything. Could this be my last Ford product, somehow I get the feeling that this relationship will only go downhill from here.
Thanks for listening!!!!!!!!!!!!!! I am on here lurking about every night but seldom get into making a post or a reply.
If you think I am not pissed guess again, I have never been treated so rudely by a car company in my life. I was kicking around the idea of buying the extended warranty, but why they would screw me on that service too. In case you are wondering I was never rude with any of them, but did purdue my complaint in a matter of fact way, I am a purchasing manager by day and know how to keep my cool when I am burning uop on the inside.
This is my first new Ford, I have owned bowties for years and have never had a problem with a warranty issue, and was never told that I needed to pay 50% of the cost when a vehicle was under the 3/36000 waranty period for anything. Could this be my last Ford product, somehow I get the feeling that this relationship will only go downhill from here.
Thanks for listening!!!!!!!!!!!!!! I am on here lurking about every night but seldom get into making a post or a reply.