Jeff Bater
Active Member
Another note about my favorite Ford dealer.
I took my Mother there last fall to help her buy her new car and she was treated wonderfully and they made the buying experience easy for me, you know what it can be like helping your parent out..:wacko:
Well she went back this past Monday to get a copy of the sales receipt so she could use the sales tax on her state tax return. It was her birthday, Mom turned 72, on Wednesday and while there she noticed birthday balloons around the owner's, Kitty Van Bortel's, desk. She went over to ask if it was her birthday and it was so my Mother congratulated her and told her that hers was also last week. After a little, my Mother went back to working with the gentleman she worked with before and got the receipt. While doing this Kitty had a dozen roses delivered and my Mother went back to congratulate her then finished her business. As she was leaving, Kitty came over to my Mother and gave her the dozen roses and wished her a Happy Birthday. She said she would probably get more and wanted my Mother to have these.
My Mother has been telling everyone. She was so surprised at the kindness of what you could call a stranger that she has been smiling all week.
To make my Mother that happy and keeping her from calling me most days because she is bored or so, Kitty deserves a medal!
I would say that is the BEST example of going the Extra Mile or going BEYOND Expectations!
I took my Mother there last fall to help her buy her new car and she was treated wonderfully and they made the buying experience easy for me, you know what it can be like helping your parent out..:wacko:
Well she went back this past Monday to get a copy of the sales receipt so she could use the sales tax on her state tax return. It was her birthday, Mom turned 72, on Wednesday and while there she noticed birthday balloons around the owner's, Kitty Van Bortel's, desk. She went over to ask if it was her birthday and it was so my Mother congratulated her and told her that hers was also last week. After a little, my Mother went back to working with the gentleman she worked with before and got the receipt. While doing this Kitty had a dozen roses delivered and my Mother went back to congratulate her then finished her business. As she was leaving, Kitty came over to my Mother and gave her the dozen roses and wished her a Happy Birthday. She said she would probably get more and wanted my Mother to have these.
My Mother has been telling everyone. She was so surprised at the kindness of what you could call a stranger that she has been smiling all week.
To make my Mother that happy and keeping her from calling me most days because she is bored or so, Kitty deserves a medal!
I would say that is the BEST example of going the Extra Mile or going BEYOND Expectations!
