Well, they said my order would be updated last night. I go there this morning and nothing has changed. They have completely removed the item from their online store and I decided to call again.
They open at 5am so I called at 5am their time. I've been on hold now for 30 minutes. This is ridiculous. I really think they blatantly ignore the calls holding to see if they'll hang up, and only pick up the phone after they realize the person is not going to hang up. I'm honestly on the verge of just canceling the order and buying elsewhere (there's lots of deals out there right now).
Yeah, I think a nice letter to Sony will be in my future as well.
**UPDATE** I just got off the phone with a Sony guy. He was honest and told me that the reason it is still processing is because the item did sell out and and they have to assess whether or not they have enough to fulfill the orders placed. Until that happens, they will not update my account. He said at this point, I will need to just wait for an update saying it has shipped, or that the item sold out.
So, Todd and DF, if you don't get updated to the status of "shipping" soon, then I wouldn't bet on getting one just yet.
Pretty ridiculous IMO.